1. Introduction

Welcome to Twoml. These Terms and Conditions govern your access to and use of the Twoml website, products, services, content, features, and any related online services provided by Instant Aushdhalya.

By visiting our website, creating an account, placing an order, making payment, submitting an enquiry, or using any service on Twoml, you agree to be bound by these Terms and Conditions, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on the website.

If you do not agree with these Terms and Conditions, you should not use this website or place any order through Twoml.

2. About Twoml

Twoml is an online platform where users can browse and purchase Ayurvedic medicines, herbal products, wellness products, personal care products, health-related products, and other items offered by Instant Aushdhalya or its authorized partners.

The products available on Twoml may include classical Ayurvedic medicines, proprietary Ayurvedic products, herbal formulations, wellness items, supplements, and other health-support products, subject to applicable laws and availability.

3. Eligibility to Use the Website

By using Twoml, you confirm that:

You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.

You are legally capable of entering into a binding agreement.

The information provided by you is true, accurate, current, and complete.

You will use the website only for lawful purposes.

You will not misuse the website, place fake orders, provide false details, or engage in fraudulent activity.

4. Medical and Health Disclaimer

The information available on Twoml is provided for general awareness, product information, and purchase assistance only. It should not be treated as medical advice, diagnosis, prescription, or a substitute for consultation with a qualified doctor, Ayurvedic physician, pharmacist, or healthcare professional.

Ayurvedic and herbal products may affect different individuals differently. Before using any medicine, supplement, herbal formulation, or wellness product, you should consult a qualified healthcare professional, especially if:

You are pregnant or breastfeeding.

You are elderly.

You are buying for a child.

You have any existing medical condition.

You are taking allopathic, Ayurvedic, homeopathic, or other medicines.

You have allergies or past reactions to any ingredient.

You are scheduled for surgery or medical treatment.

Twoml does not guarantee that any product will cure, prevent, diagnose, or treat any disease unless such claim is legally permitted and clearly supported by the product’s approved label or manufacturer information.

5. Product Information

We make reasonable efforts to display accurate product information, including product name, ingredients, usage instructions, pack size, MRP, price, manufacturer details, images, and other relevant details.

However, product images may be for representation purposes only. Actual packaging, color, label design, batch details, or appearance may vary depending on the manufacturer’s latest packaging.

You should always read the product label, dosage instructions, warnings, manufacturing date, expiry date, and storage instructions before using any product.

In case of any difference between website information and product label, the information printed on the actual product label should be considered final.

6. Product Availability

All products listed on Twoml are subject to availability. We reserve the right to discontinue, modify, replace, restrict, or remove any product from the website at any time without prior notice.

If a product becomes unavailable after you place an order, we may cancel the order, offer an alternative product, or refund the amount paid, depending on the situation and our applicable policy.

7. Orders and Acceptance

Placing an order on Twoml does not automatically mean that the order has been accepted. Order acceptance depends on product availability, payment confirmation, address serviceability, verification checks, and compliance with applicable laws.

We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including but not limited to cases where:

Product is out of stock.

Payment has failed or is suspicious.

Delivery address is not serviceable.

Pricing or product information has an error.

Order appears fraudulent or bulk/commercial in nature.

Product is restricted or requires additional verification.

User has violated these Terms and Conditions.

After successful order placement, you may receive an order confirmation by SMS, email, WhatsApp, or any other communication method provided by you.

8. Pricing and Payment

All prices displayed on Twoml are in Indian Rupees unless stated otherwise. Prices may include or exclude taxes, delivery charges, handling charges, or other applicable charges as shown at checkout.

We reserve the right to change product prices, offers, discounts, and shipping charges at any time without prior notice.

Payment may be accepted through available payment methods such as UPI, debit card, credit card, net banking, wallet, cash on delivery, or any other method enabled on the website.

Online payments are processed through third-party payment gateway providers. Twoml does not store complete card numbers, CVV, UPI PIN, banking passwords, or sensitive payment credentials.

In case of payment failure, deduction without order confirmation, duplicate payment, or refund delay, the resolution may depend on the payment gateway, bank, or payment service provider timelines.

9. Cash on Delivery

Cash on Delivery, if available, may be offered only for selected locations, selected products, and selected order values.

We reserve the right to disable Cash on Delivery for any user, location, product, or order if we suspect misuse, repeated cancellations, fake orders, or delivery refusal.

The customer must pay the full invoice amount to the delivery partner at the time of delivery. The delivery partner may not allow package opening before payment unless such facility is specifically offered.

10. Shipping and Delivery

We deliver orders through third-party courier, logistics, or delivery partners. Delivery timelines shown on the website are estimated and may vary due to location, weather, public holidays, courier delays, strikes, natural events, regulatory checks, or circumstances beyond our control.

Customers must provide complete and accurate delivery details, including name, phone number, house/shop number, street, landmark, city, state, and PIN code.

Twoml will not be responsible for failed delivery caused by incorrect address, unreachable phone number, customer unavailability, refusal to accept delivery, or restricted delivery area.

If an order is returned to us due to customer-side issues, re-shipping charges may apply.

11. Order Cancellation

You may request order cancellation before the order is packed or shipped. Once the order is shipped, cancellation may not be possible.

Twoml may cancel an order in cases such as:

Product unavailability.

Payment failure.

Wrong pricing or listing error.

Address not serviceable.

Suspicious or fraudulent activity.

Violation of these Terms.

Restriction under applicable law.

If a prepaid order is cancelled by Twoml, the eligible refund will be processed as per our Refund Policy.

12. Returns, Replacements, and Refunds

Returns, replacements, and refunds are subject to our Return and Refund Policy.

Due to the nature of Ayurvedic medicines, healthcare products, wellness products, personal care products, and consumable items, returns may not be accepted once the product is opened, used, damaged, tampered with, or the seal is broken.

Return or replacement may be considered only in cases such as:

Wrong product delivered.

Expired product delivered.

Damaged product received.

Missing item in package.

Manufacturing defect visible at delivery.

Different quantity delivered.

To raise a return or replacement request, you must contact us within [Insert Time Period, e.g., 24–48 hours] of delivery with order ID, clear photos/videos of the package, product, label, invoice, and issue.

Refunds, if approved, will be processed to the original payment method or another approved method as per our policy.

13. Damaged, Wrong, or Missing Product

If you receive a damaged, wrong, expired, or incomplete order, you must inform us within [Insert Time Period] of delivery.

For verification, we may ask for:

Order ID.

Product photos.

Packaging photos.

Invoice copy.

Unboxing video, if available.

Batch number and expiry date photo.

Twoml reserves the right to reject claims where sufficient proof is not provided, the product has been used, the claim is delayed, or the issue appears to be caused after delivery.

14. Product Usage and Customer Responsibility

Customers are responsible for using products according to label instructions, dosage directions, storage guidelines, expiry date, and professional advice where required.

Twoml will not be responsible for any loss, reaction, side effect, allergy, misuse, overdose, incorrect self-medication, or harm caused by improper use of any product.

You should stop using a product and consult a qualified healthcare professional if you experience discomfort, allergy, side effect, or unexpected reaction.

15. Prescription or Restricted Products

Certain products may require prescription, professional recommendation, age verification, or additional compliance checks before sale or dispatch.

Twoml reserves the right to request prescription, doctor consultation proof, identity verification, or other information where required by law or internal safety policy.

We may refuse to sell or dispatch any product if required information is not provided or if we believe the product may be misused.

16. User Account

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login details, password, OTP, and account activity.

You agree not to share your account access with any unauthorized person.

You must immediately inform us if you suspect unauthorized use of your account.

Twoml will not be responsible for any loss caused by your failure to maintain account security.

17. Accuracy of User Information

You agree to provide accurate, current, and complete information while creating an account, placing orders, making payments, or contacting support.

Twoml will not be responsible for delays, failed delivery, refund issues, or service problems caused by incorrect, incomplete, or outdated information provided by you.

18. Website Use Restrictions

You agree not to:

Use the website for illegal or unauthorized purposes.

Place fake, fraudulent, or misleading orders.

Use false identity, false address, or false payment details.

Attempt to hack, damage, overload, or disrupt the website.

Copy, scrape, download, or misuse website data without permission.

Upload harmful code, viruses, spam, or malicious content.

Misuse product reviews, ratings, or feedback.

Violate intellectual property rights.

Interfere with website security or payment systems.

Use the website in a manner that violates applicable laws.

If we detect suspicious or prohibited activity, we may suspend or terminate your account, cancel orders, block access, or take legal action.

19. Offers, Discounts, and Coupons

Twoml may provide offers, coupons, promo codes, discounts, cashback, free shipping, or other promotional benefits from time to time.

All offers are subject to specific terms, validity, availability, and eligibility.

We reserve the right to modify, withdraw, cancel, or reject any offer at any time without prior notice.

Offers cannot be exchanged for cash unless expressly stated.

Misuse of coupons, multiple accounts, fake referrals, or fraudulent activity may result in cancellation of benefits and account suspension.

20. Reviews, Feedback, and User Content

If you submit product reviews, ratings, testimonials, comments, images, or feedback on Twoml, you grant us permission to use, display, edit, publish, or reproduce such content for website, marketing, quality improvement, and customer support purposes.

You agree that your submitted content will not be false, abusive, defamatory, obscene, misleading, promotional, illegal, or infringing on any third-party rights.

Twoml reserves the right to moderate, remove, reject, or edit user-generated content at its discretion.

21. Intellectual Property Rights

All website content, including logo, brand name, design, text, images, graphics, product descriptions, layout, icons, software, videos, and other materials are owned by Twoml, Instant Aushdhalya, licensors, manufacturers, or respective rights holders.

You may not copy, reproduce, distribute, modify, sell, use, or exploit any website content without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

22. Third-Party Services and Links

Twoml may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or external services.

We are not responsible for the content, privacy practices, security, accuracy, or policies of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

23. Privacy and Data Protection

Your personal information is collected, used, stored, and processed as described in our Privacy Policy.

By using Twoml, you consent to our collection and use of your information for order processing, delivery, payment verification, customer support, legal compliance, marketing where permitted, and service improvement.

India’s Digital Personal Data Protection Act, 2023 covers digital personal data processing and recognizes consent, specified purpose, correction, erasure, and grievance-related rights for individuals. 

24. Communication Consent

By using Twoml, creating an account, placing an order, or submitting your contact details, you agree that we may contact you through phone call, SMS, WhatsApp, email, push notification, or other communication methods for:

Order confirmation.

Payment updates.

Delivery updates.

Customer support.

Product-related information.

Service notices.

Offers and promotions, where permitted.

You may opt out of promotional communication, but you may still receive important service-related messages.

25. Limitation of Liability

To the maximum extent permitted by law, Twoml, Instant Aushdhalya, its owners, employees, partners, service providers, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use or inability to use the website.

Product misuse or self-medication.

Incorrect information provided by the user.

Delay in delivery.

Payment gateway failure.

Courier partner issues.

Website downtime.

Third-party service failure.

Unauthorized account access due to user negligence.

Any event beyond our reasonable control.

Our total liability, if any, shall be limited to the amount paid by you for the specific product or order giving rise to the claim.

26. No Guarantee of Results

Ayurvedic, herbal, wellness, and healthcare products may produce different results for different individuals. Twoml does not guarantee specific health outcomes, treatment results, disease cure, or wellness improvement from use of any product.

Any product result may depend on individual body constitution, age, lifestyle, diet, medical condition, dosage, and professional guidance.

27. Indemnity

You agree to indemnify and hold harmless Twoml, Instant Aushdhalya, its owners, employees, partners, suppliers, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your misuse of the website.

Your violation of these Terms.

Your violation of applicable laws.

Your incorrect or false information.

Your misuse of any product.

Your infringement of third-party rights.

Your fraudulent or unauthorized activity.

28. Force Majeure

Twoml will not be responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, floods, fire, epidemic, pandemic, strikes, transport disruption, courier delays, internet failure, payment gateway failure, government restrictions, war, riots, lockdowns, or regulatory actions.

29. Suspension or Termination

We reserve the right to suspend or terminate your access to Twoml at any time if:

You violate these Terms.

You provide false information.

You misuse the website.

You place fake or fraudulent orders.

You engage in illegal activity.

You abuse customer support or delivery partners.

Your activity creates risk for Twoml, other users, or third parties.

Termination may result in cancellation of pending orders, restriction of account access, and legal action where necessary.

30. Changes to Terms and Conditions

Twoml may update, modify, or replace these Terms and Conditions at any time without prior notice.

The updated Terms will be posted on this page with a revised effective date.

Your continued use of the website after updates means you accept the revised Terms and Conditions.

31. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of Twoml, orders, products, payments, refunds, or these Terms shall be subject to the exclusive jurisdiction of the courts located at Sirsa, Haryana unless applicable law provides otherwise.

32. Grievance Redressal

For any complaint, grievance, order issue, refund issue, product concern, or website-related matter, you may contact our Grievance Officer:

Email: info@twoml.com
Phone: 9992223039
Address: NANU MARG, PLOT NO. 11, DEVI NAGAR, NEW NANGANER ROAD, JAIPUR, Jaipur, Rajasthan, 302019
Working Hours: Monday to Saturday, excluding public holidays

We will make reasonable efforts to acknowledge and resolve complaints within the time required under applicable law and company policy.

33. Contact Information

For support, complaints, business queries, or legal communication, please contact:

Twoml / Instant Aushdhalya
Email: info@twoml.com
Phone: 9992223039
Address: NANU MARG, PLOT NO. 11, DEVI NAGAR, NEW NANGANER ROAD, JAIPUR, Jaipur, Rajasthan, 302019
Website: https://twoml.com/