1. Introduction

Welcome to Twoml, an online platform operated by Instant Aushdhalya, where users can browse and purchase Ayurvedic medicines, wellness products, herbal formulations, and related healthcare products.

At Twoml, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit our website, create an account, place an order, contact us, or use any of our services.

By accessing or using Twoml, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information from you:

2.1 Personal Information

When you register, place an order, contact us, or use our services, we may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• City, state, PIN code, and country
• Order details
• Payment transaction reference
• Customer support communication
• Feedback, reviews, or queries submitted by you

2.2 Health-Related Information

Because Twoml deals with Ayurvedic and wellness products, you may voluntarily provide health-related information, such as:

• Health concerns or symptoms
• Product suitability queries
• Prescription details, if required
• Age, gender, or lifestyle information
• Medical history, only if voluntarily shared by you

We collect such information only when it is necessary to process your request, provide product support, verify prescription requirements, or assist you with relevant product information.

2.3 Payment Information

Payments on Twoml may be processed through third-party payment gateways. We may collect limited payment-related details such as:

• Payment status
• Transaction ID
• Payment method type
• Billing confirmation

We do not store complete debit card, credit card, UPI PIN, banking password, CVV, or full payment credentials on our servers.

2.4 Device and Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar tracking information

This helps us improve website performance, security, user experience, and marketing effectiveness.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To process and deliver your orders
• To verify order details and payment status
• To provide customer support
• To respond to your product or health-related queries
• To send order confirmations, shipping updates, invoices, and service messages
• To improve our website, services, and product recommendations
• To prevent fraud, misuse, unauthorized access, or illegal activity
• To comply with legal, regulatory, tax, and business obligations
• To send promotional offers, newsletters, or updates, only where permitted or consented
• To maintain records for business, accounting, and compliance purposes

4. Consent

By using Twoml, submitting your information, creating an account, placing an order, or communicating with us, you consent to the collection and processing of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at . However, withdrawal of consent may affect our ability to provide certain services, process orders, maintain your account, or respond to your requests.

5. Sharing of Information

We do not sell your personal information. However, we may share your information with trusted third parties only when necessary, including:

5.1 Delivery and Logistics Partners

To deliver your orders, we may share your name, address, phone number, and order-related details with courier or logistics service providers.

5.2 Payment Gateway Providers

To process payments securely, payment-related information may be processed by authorized third-party payment service providers.

5.3 Technology and Hosting Partners

We may use website hosting, cloud storage, analytics, security, SMS, email, and IT service providers to operate and improve Twoml.

5.4 Healthcare or Product Support Partners

Where required, limited information may be shared with authorized Ayurvedic consultants, pharmacists, product experts, or support teams to assist with your query or order.

5.5 Legal and Regulatory Authorities

We may disclose information when required by law, court order, government authority, law enforcement agency, or regulatory requirement.

5.6 Business Transfers

If Twoml or Instant Aushdhalya undergoes a merger, acquisition, restructuring, sale, or transfer of business assets, your information may be transferred as part of such transaction, subject to appropriate safeguards.

6. Cookies and Tracking Technologies

Twoml may use cookies and similar technologies to:

• Remember your preferences
• Keep you logged in
• Improve website speed and performance
• Understand user behavior
• Analyze traffic
• Provide relevant offers or advertisements
• Prevent fraud and enhance security

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

7. Marketing Communications

With your consent or as permitted by law, we may send you:

• Product updates
• Ayurvedic wellness tips
• Promotional offers
• Discounts
• New product announcements
• Cart reminders
• Order-related updates

You can opt out of promotional communication at any time by clicking the unsubscribe option, replying with an opt-out request, or contacting us at info@twoml.com.

Please note that even after opting out of promotional messages, you may still receive important service-related messages such as order confirmations, payment updates, delivery updates, and account-related notifications.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including:

• Order processing
• Customer support
• Legal compliance
• Tax and accounting records
• Fraud prevention
• Dispute resolution
• Business record maintenance

When your information is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable law and business requirements.

9. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Our security measures may include:

• Secure server practices
• Access control
• Password protection
• Data encryption where applicable
• Payment gateway security
• Monitoring for suspicious activity
• Limited access to personal data by authorized personnel only

However, no method of internet transmission or electronic storage is completely secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Update your account or contact details
• Request deletion or erasure of your personal information
• Withdraw consent for certain processing activities
• Request information about how your data is processed
• Raise a grievance regarding data handling
• Nominate another person to exercise your rights in case of death or incapacity, where applicable

To exercise your rights, please contact us at info@twoml.com.

We may verify your identity before processing any request.

11. Children’s Privacy

Twoml is not intended for use by children without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.

If you are a parent or guardian and believe that a child has provided personal information to us without your consent, please contact us at info@twoml.com, and we will take appropriate steps as required.

12. Health and Product Information Disclaimer

Twoml provides Ayurvedic, herbal, and wellness-related product information for general awareness and purchase assistance. Information available on the website should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Before using any Ayurvedic medicine, herbal product, supplement, or wellness product, especially if you are pregnant, breastfeeding, elderly, taking medication, or suffering from any medical condition, you should consult a qualified healthcare professional.

We may use your voluntarily submitted health-related information only to assist with product-related queries and support. We do not use such information for unauthorized purposes.

13. Third-Party Links

Our website may contain links to third-party websites, payment gateways, delivery tracking pages, social media platforms, or external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before sharing any information with them.

14. International Data Processing

Some of our service providers, hosting partners, analytics tools, or technology partners may process data on servers located outside India. Where such processing occurs, we will take reasonable steps to ensure that your personal information is protected in accordance with applicable legal requirements.

15. Accuracy of Information Provided by Users

You are responsible for ensuring that the information you provide to Twoml is accurate, complete, and up to date. Incorrect details such as wrong address, phone number, health information, or payment details may affect order processing, delivery, or customer support.

16. Account Security

If you create an account on Twoml, you are responsible for maintaining the confidentiality of your login credentials. You should not share your password, OTP, or account access with anyone.

If you suspect unauthorized access to your account, please contact us immediately at info@twoml.com.

17. Grievance Redressal

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact our Grievance Officer:

Email: info@twoml.com
Phone: 9992223039
Address: NANU MARG, PLOT NO. 11, DEVI NAGAR, NEW NANGANER ROAD, JAIPUR, Jaipur, Rajasthan, 302019
Working Hours: Monday to Saturday, excluding public holidays

We will make reasonable efforts to respond to your complaint or request within the time required under applicable law.

18. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data practices.

The updated Privacy Policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Your continued use of Twoml after any changes means you accept the updated Privacy Policy.

19. Contact Us

For privacy-related questions, data requests, complaints, or general support, please contact:

Twoml / Instant Aushdhalya
Email: info@twoml.com
Phone: 9992223039
Address: NANU MARG, PLOT NO. 11, DEVI NAGAR, NEW NANGANER ROAD, JAIPUR, Jaipur, Rajasthan, 302019
Website: https://twoml.com/